latest news
2008-03-27
We just launched this website: sphene.net - we are still adding content so expect more to come.
Hey, we have Signatures !!! Great, isn't it ? 
Projects
ProjectsBack to Snip <-- Previous Change | Next Change -->
| Diff Summary | |||||
|---|---|---|---|---|---|
| Title | |||||
| Date | 2008-03-29 11:36:53 | 2008-03-30 14:45:27 | |||
| Editor | Herbert Poul | Herbert Poul | |||
| Tags | |||||
| 2008-03-29 11:36:53 by Herbert Poul | 2008-03-30 14:45:27 by Herbert Poul | ||||
|---|---|---|---|---|---|
| 24 | Tasks are specific responsibilities or duties with | 24 | Tasks are specific responsibilities or duties with | ||
| > | in a project. Every task has one responsible team | > | in a project. Every task has one responsible team | ||
| > | member, a given priority, time estimate and option | > | member, a given priority, time estimate and option | ||
| > | ally a dead line. Tasks are organized in a hierarc | > | ally a dead line. Tasks are organized in a hierarc | ||
| > | hical tree and can be easily created to produce sm | > | hical tree and can be easily created to produce sm | ||
| > | all and manageable work units for each project mem | > | all and manageable work units for each project mem | ||
| > | ber. | > | ber. | ||
| 25 | 25 | ||||
| 26 | 26 | ||||
| 27 | ## Ticketmanagement/CRM | 27 | ## Ticketmanagement/CRM | ||
| 28 | 28 | ||||
| t | 29 | Ticketmanagement is an important part of Inosit. I | t | 29 | Ticketmanagement is an important part of Inosit. I |
| > | t allows you to make customer support part of proj | > | t allows you to make customer support part of proj | ||
| > | ect management to get a better grasp of the proble | > | ect management to get a better grasp of the proble | ||
| > | ms and challenges within each project. In addition | > | ms and challenges within each project. In addition | ||
| > | it allows the support team to automatically get a | > | it allows the support team to automatically get a | ||
| > | ll knowledge of the development tasks and get insi | > | ll knowledge of the development tasks and insight | ||
| > | ght into possible peculiarities or design decision | > | into possible peculiarities or design decisions. | ||
| > | s. | ||||
| 30 | 30 | ||||
| 31 | Tickets can be associated with customers either by | 31 | Tickets can be associated with customers either by | ||
| > | an automatic filter based on email address or man | > | an automatic filter based on email address or man | ||
| > | ually by the support team. Customers will get acce | > | ually by the support team. Customers will get acce | ||
| > | ss to all their tickets to see the current status | > | ss to all their tickets to see the current status | ||
| > | and assignment of the tickets, upload additional a | > | and assignment of the tickets, upload additional a | ||
| > | ttachments, add comments or close them. It is also | > | ttachments, add comments or close them. It is also | ||
| > | possible for customers to create tickets through | > | possible for customers to create tickets through | ||
| > | a web form and assign meta properties - like affec | > | a web form and assign meta properties - like affec | ||
| > | ted installation, URL to reproduce the problem, et | > | ted installation, URL to reproduce the problem, et | ||
| > | c. | > | c. | ||
| 32 | 32 | ||||
| 33 | 33 | ||||
| 34 | ## Document Sharing | 34 | ## Document Sharing | ||